How Do I Talk to A Real Person at Norfolk Southern?

Here is the best Norfolk Southern phone number to call to talk to a real person at Norfolk Southern: 800-635-5768

At first, you will be answered by an automated phone system of Norfolk Southern customer service and then follow it to talk to a live person at Norfolk Southern.

Norfolk Southern Mail Address

Norfolk Southern
3 Commercial Place
Norfolk, VA
USA, 23510-2108

If you wish to send an official mail to Norfolk Southern in addition to talk to a real person at Norfolk Southern, use the above Norfolk Southern mail address to contact the company.

How a Sloth’s Great Customer Service Looks Like

As the COVID-19 pandemic going to stay for years to come and people move to using digital, more than ever, most customers still prefer human interaction when it comes to dealing with customer service, including when contacting Norfolk Southern.

According to PWC study, 75% of customers still choose to interact with a real person on customer service even when there is an amazing automated system to help them.

This website is here to provide you with real customer service phone numbers for Norfolk Southern and additional companies. We are spending our resources to make sure you get the best customer service number for Norfolk Southern and if you found a better number or that the information needs to be updated, please let us know using the contact us form or post on the comments below.

Customer Service Stats

Norfolk Southern Phone Number

800-635-5768

If you find yourself lost or frustrated, in trying to speak to a real person at Norfolk Southern we can help you.

Please use the contact us form or the form below to outline the details of your problem and how we can help you.

Our team will do its best to help you with your problem and we will get back to you once your issue is solved.

Our free assistance is offered to clients in the USA, Canada and UK at this time.

Common issues that consumer need to talk to a real customer service:

* If you need an upgrade or any service issues
* Open a refund request or inquire on an open one or cancellation
* If you need to update your personal or business information
* Change of service due to CoronaVirus or possible instructions / restrictions
* Charges and transactions questions
* Credit cards, debid cards, payments or any other billing issue
* Inquiries about working hours and special working hours due to the holidays or CoronaVirus
* Getting a new account opened
* Existing account update, changes or cancellation
* Concerns or complaints about a specific credit/debit card charge or a payment
* Service update: start, add, change or cancelation
* Technical support for any technical issue

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